Businesses must ensure that all the products it sells are free of faults or defects, to ensure that the business will maintain a good reputation. There are several ways businesses can ensure that they produce a good quality product or provide a good service:
Quality control
To make sure that products go out of factories wit no defects, they should have a Quality Control department. The Quality control department would check that quality was being maintained during the production of goods, try to eliminate errors before they occurred, and find any defective products before they reach to the customer.
Quality assurance
The purpose of quality assurance is to make sure that the customer is satisfied, with the aim of achieving greater sales, increased added value and increased profits. Attention must be paid to the design of the product, the complements and the materials used, delivery schedules, after-sale service and quality control procedures.
TQM
It is the continuous improvement of products and processes by focusing on quality at each stage of production.
It is the continuous improvement of products and processes by focusing on quality at each stage of production.
